SaaS Software Product Analyst

Hiring Manager    Peter Van Kerkhove

Job Title    SaaS Software Product Analyst

Job Level    Senior

Type    Fulltime

Desired Start Date    Immediate

Company Background

Today, many operational decisions in companies are still based on human judgement, while there’s a big push to become data-driven. The early AI-adopters have experimented with pure-play Artificial Intelligence to support decision taking.

Unfortunately, this seems to be not that easy as 85% of these AI-projects failed to deliver.

Important reasons are that:

● The project didn’t start from the business goal but from the data.

● Lots of business expertise was not represented in the data used to train the AI models

● That there was a lack of human validation in the loop to take the final decision

● There was insufficient support by the business due to a lack of transparency & business validation

● Many AI solutions didn’t leave the ‘lab’ as it proved too hard to scale from prototype to a real production implementation.

Summarized, pure AI to drive business decisions is insufficient and companies are confronted with three main challenges to make AI projects successful.

The first one is the Alignment between business, (AI) analysts and IT (Devops).

The second one is the need to bring Human & AI together to make better decisions.

The third one is the need to manage Wisdom as a company asset, to turn feedback and knowledge scattered throughout the organisation into reusable and manageable assets to improve the decision taking.

Our Decision Intelligence platform brings an answer to these three main challenges and is complementary to the major AI technology platforms like Microsoft, Google and Amazon. We help international companies to onboard our ‘Buddies’ (Decision Intelligence Apps build on top of our Platform) as their first AI + Human platform. This will offer them strategic advantages towards their competitors.

We are looking to expand our team with someone who loves:

A startup mentality

Autonomy and responsibility

Keeping up with the latest technology innovations

Joining a pioneering team in the domain of decision intelligence and data platform building.

Be the most compelling technology company empowering people for better business decisions through symbiosis between Human and Artificial intelligence.

Role Specifics

Day in the life

As a SaaS Software Product Analyst you will act as the bridge between engineering and the customer:

● Perform the functional analysis by defining and documenting the functional design as coordinated by the Product Owner;

● Define acceptance criteria and support acceptance tests in close cooperation with QA;

● Adapt the user documentation;

● Participate in product meetings, contribute insights and ideas that help translate business needs into specifications/solutions;

● Work closely with the product owners and software engineering team in an Agile environment;

● Apply procedures and processes effectively;

● Perform requirements gathering through interaction with the product management and the customer;

● We work in an agile manner. During the daily scrum meeting (remote using MS Teams or at the office) we discuss any blocking issues with your team members location in Europe.

● After a sprint period, we take time for feedback and learn how we can improve as a team and as an individual.

● You can plan your work flexible, however we deliver our SaaS solution as a team.

● You can rely on the expertise of the team. You are never alone if you have a problem. 

● Whenever a major milestone is achieved, we take some time to celebrate.


● You hold a Master degree;

● You preferably have a minimum of 3 years’ experience as business analyst, functional analyst, system analyst, software or technical analyst;

● You have confirmed experience with software development;

● You are familiar with concepts such as business process modelling and UML;

● You are interested in AI and Data technology;

● You are fluent in English spoken and written - Dutch is a plus.


● Excellent communication and writing skills;

● You have strong analytical and problem-solving skills;

● You have a good eye for quality;

● You have good interview capabilities to extract the real underlying requirements of customers;

● You are proactive;

● You have strong tracking, coordination and planning skills;

● You must be able to work on multiple simultaneous tasks with limited supervision;

● Flexible to travel but overall limited;

● You‘re a real team player.

● Take leadership in your specific job domain.

● Be able to coach new people on the job

Must-have skills
What sets you apart from other candidates?

Tell us how you stand out!

Added bonuses you have...

you are pro-active and  open to communicate potential risks or issues in any technical domain of our software products. 

● You are passionate about technology 

● You have been working in a product development team before.

Company culture

At Cnext we nurture an open, respectful, all inclusive and honest culture, which we also share with our customers.

Our four capitals are the foundation for the direction of the company, the strategy and the people within Cnext. 

These capitals are the mirrors for all the decisions we make.

the emotional capital: Do you feel enough space to connect with each other starting from our company identity?

the intellectual capital: Do you feel you have the competences, knowledge and ideas to fulfill our purpose with our customers?

the economical capital: Is the financial performance healthy on every level of the company (e.g projects, team, company…)

the spiritual capital : Do you know our purpose and how you can contribute to it with your personal purpose?


What makes us different

We are a team of about 20 highly skilled people having different nationalities (7 at this time), joining from time to time in our offices in either Vilnius (LT) or Mechelen (BE).

We run our company lean without the burden of to many inefficient processes large companies tend to have.

Besides working for our customers we also take time to share insights and knowledge within the team during our innovation labs and knowledge sharing sessions.

Of course there’s also time for some serious fun, once a year we all join together somewhere in Europe (Barcelona, Vilnius, Athens, …). 

Several times a year we enjoy team activities like a virtual reality games, escape room challenges, whatever we like …

There is only 1 boss - our customers. You are free to take initiatives, as long as they contribute to the success of our products and are in line with our company values.

Cnext can be your personal accelerator, as long as you are not afraid to expand your horizon and are always eager to learn and improve what you do.

More About Our Employees

● One of our Data Scientist is passionate about learning new things. His background as assistant professor  and researcher helping PHD students makes him an ideal go-to person if you have a question on how to approach difficult challenges.

● Our enthusiastic People Coach is your personal guide during your first months at Cnext.

Our Benefits

We offer a good base salary based on your experience and the added value you can bring to the team.

● We love the climate, therefore we suggest you opt-in for a climate friendly electric company car

● If you rather want to explore alternative ways of transportation and you don’t need a car, also fine, we can discuss flexible options and for example also convert part of your car budget to salary.

● As you will often work remotely, we offer you a full-blown laptop including a second screen and headset.

● Meal voucher and hospital insurance are part of the package.

● Part of the salary could be delivered as renumeration for auteursrecht.

● Before Covid-19 we were already organized for remote work. We do support working from home, however for specific tasks we might ask to come onsite.


Interested in this role?

Please send your application to